Frequently Asked Questions

UbiFi uses a 4G LTE signal to establish the internet connection.  In most cases, you just need the MoFi SIM4 LTE Gateway to get the service.  However, we recommend having us check the coverage and tower proximity for your service address to determine expected service quality prior to placing the order.

Because the service is based on a wireless 4G LTE connection, speeds vary based on network coverage, tower proximity, and network traffic.  While we don’t guarantee speeds, we can check the different network parameters for your service address to estimate the service quality prior to you placing your order.  We are available via chat, email, or phone.

The service is available throughout the US.  As long as you have 4G LTE signal, we should be able to get you connected.  Please contact us  via chat, email, or phone to determine service eligibility and the equipment needed.

Yes, you can stream video in up to 1080p resolution.  Although video streams may be de-prioritized based on network needs.

Please note: UbiFi uses dynamic IP addresses that might place your specific location outside of your local area.  If you plan on using streaming services for local programming, this may prevent you from streaming local channels from your locality.

The service runs off of a 4G LTE connection, so the latency response (typically <75 ms) is ideal for most gaming applications.  However, 4G LTE networks utilize private IP addresses with a Carrier Grade NAT that may result in a ‘Strict NAT’ or ‘NAT Type 3’ error for online gaming on a console.  You can subscribe to MoFi’s Cloudlink service (available through MoFi Network) to resolve the NAT type if the ‘Strict NAT’ or ‘NAT Type 3’ error prevents you from gaming online.

Yes, we offer a 14-day free trial for the service plan along with a 14-day return/exchange policy for the equipment that starts from the date of delivery.

Please note: a 15% restocking fee applies to all returns.  Full details on our return policy can be found here.

No, the service is offered on a no contract basis with billing via auto-renewal.  You can cancel the service at any point by returning your equipment.  Simply contact us at [email protected] to arrange for a prepaid return label and cancellation.

 

If cancelling during the initial 14-day trial period, you can return the equipment for a refund for the equipment cost, minus the 15% restocking fee.

 

 

In most cases, you would only need the MoFi SIM4 LTE Gateway.  However, we recommend having our team analyze the network coverage for your service address to determine if an LTE antenna or a signal booster kit would be helpful or recommended.  Please contact us via chat, email, or phone to determine equipment needed.

In most cases, the MoFi SIM4 LTE Gateway should be able to establish the internet connection on its own.  However, we offer antennas and signal booster kits to help with the signal reception for service addresses with suboptimal 4G LTE coverage.  Please contact us via chat, email, or phone to determine whether an antenna or signal booster kit would be recommended or needed for stable connectivity.

The MoFi SIM4 LTE Gateway is essentially plug and play.  It ships pre-programmed and activated so all you have to do is attach the 4 antennas that it comes with, plug it into a power outlet, and you’re ready to go once it’s fully booted up.

Antennas and signal booster kits require more time and patience for installation.  We’re here to help with determining the best location and positioning for the antennas and signal booster kits.  Please contact us via chat, email, or phone.

You can place your order for the MoFi SIM4 LTE Gateway here.  Antennas and signal boosters can be ordered here.

Shipping normally takes 3-5 business days.

We offer a 14-day return/exchange policy for the equipment.  If the service isn’t working out, please contact us via chat, email, or phone and we’ll issue an RMA and email a free electronic return label to the email address on file.

Please note: a 15% restocking fee applies to all returns.  Full details on our return policy can be found here.