How does it work?

UbiFi uses a 4G LTE signal to establish the internet connection.  In most cases, you just need the MoFi SIM4 LTE Gateway to get the service.  However, we recommend having us check the coverage and tower proximity for your service address to determine expected service quality prior to placing the order.

Is it really unlimited?

Yes!  The service allows for unlimited data usage without high speed data caps, high speed throttling, or overage charges.

What kind of speeds can I expect?

Because the service is based on a wireless 4G LTE connection, speeds vary based on network coverage, tower proximity, and network traffic.  While we don’t guarantee speeds, we can check the different network parameters for your service address to estimate the service quality prior to you placing your order.  We are available via chat, email, or phone.

Where is the service available?

The service is available throughout the US.  As long as you have 4G LTE signal, we should be able to get you connected.  Please contact us via via chat, email, or phone to determine service eligibility and the equipment needed.

Can I stream video with this service?

Yes, you can stream unlimited video in up to 1080p resolution.  There are no data caps or usage limits for video streams.

Please note: UbiFi uses dynamic IP addresses that might place your specific location outside of your local area.  If you plan on using streaming services for local programming, this may prevent you from streaming local channels from your locality.

Will it work for online gaming?

The service runs off of a 4G LTE connection, so the latency response (typically <75 ms) is ideal for most gaming applications.  However, 4G LTE networks utilize private IP addresses with a Carrier Grade NAT that may result in a ‘Strict NAT’ or ‘NAT Type 3’ error for online gaming on a console.  You can subscribe to the SIMPLY Unlimited Plan w/static IP resolve the NAT type if the ‘Stric NAT’ or ‘NAT Type 3’ error prevents you from gaming online.

Can I try out the service?

Yes, we offer a 30-day free trial for the service along with a 30-day return/exchange policy for the equipment that start from the delivery date.

Is there a service contract?

No, the service is offered on a month-to-month, prepaid basis with automatic renewal.  You can cancel the service at any point without incurring a cancellation/termination fee.  If cancelling during the initial 30-day trial period, you can return the equipment for a refund for the equipment cost, minus the 15% restocking fee.

Is it complicated to install?

The MoFi SIM4 LTE Gateway is essentially plug and play.  It ships pre-programmed and activated so all you have to do is attach the 4 antennas that it comes with, plug it into a power outlet, and you’re ready to go once it’s fully booted up.

Antennas and signal booster kits require more time and patience for installation.  We’re here to help with determining the best location and positioning for the antennas and signal booster kits.  Please contact us via chat, email, or phone.

How can I order?

You can place your order for the MoFi SIM4 LTE Gateway here.  Antennas and signal boosters can be ordered here.

What if the service doesn’t work as expected?

We offer a free 30-day service trial along with a 30-day return/exchange policy for the equipment.  If the service isn’t working out, please contact us via chat, email, or phone and we’ll issue an RMA and email a free electronic return label to the email address on file.

Please note: a 15% restocking fee applies to all returns.  Full details on our return policy can be found here.